Contact Centers

INDUSTRIES

Contact Centers

A contact center is a hub that today serves customers, tomorrow provides remote support, and later is part of the omnichannel experience.

Costa Rica stands out as the seat of more than 170 service centers and BPOs, attracting global companies due to the bilingual personnel and connectivity, and maintains a sustained growth in omnichannel services for international clients.

How we can help you

In a world where customer experience defines the success of brands, Contact Center companies face the challenge of operating with precision and absolute compliance. At JA Del Río, we understand the dynamics of this industry — intensive in talent, regulations, and technology. That's why we offer accounting, tax, labor, and compliance solutions tailored for the sector.

From high-volume payroll management to consulting on transfer pricing and tax processes, we are the strategic partner that frees our clients to focus on what they do best: connecting with the world.

Key Services for Contact Centers

Support for Duty-Free Trade Zone Regime - Payroll Area: We ensure labor compliance verification as required by the Costa Rican Foreign Trade Promoter (PROCOMER), preparation of employment reports, headcount control, audit support and preparation for Duty-Free Trade Zones; among other key services for this regime.
Finance and Accounting (Outsourcing): We offer monthly accounting compliance, preparation of financial statements, accounting and tax diagnostics, and internal and external audits.
Tax Strategy and Transfer Pricing: We develop tax strategies on a country-by-country basis using diagnostics and the study and defense of transfer pricing.
Regulatory Compliance: We ensure regulatory compliance through due diligence, the implementation of internal controls, and technology risk consulting.
Comprehensive Payroll Management: We provide batch payroll calculation and processing, social security contributions control, and labor compliance.
Costa Rican Security Fund and National Institute Registration [in Spanish: CCSS and INS respectively]: We streamline CCSS and INS registration and response times as they pertain to requests and labor compliance audits.