Contact Centers

INDUSTRIES

Contact Centers

A contact center is a hub that today serves customers, tomorrow provides remote support, and later is part of the omnichannel experience.

Colombia is the third major market of contact centers in Latin America, with over 710,000 direct employments, and annual sales that surpass USD 1,365 million.

How we can help you

In a world where customer experience defines the success of brands, Contact Center companies face the challenge of operating with precision and absolute compliance. At J Del Río, we understand the dynamics of this industry — intensive in talent, regulations, and technology. That's why we offer accounting, tax, labor, and compliance solutions tailored for the sector.

From high-volume payroll management to consulting on transfer pricing and tax processes, we are the strategic partner that frees our clients to focus on what they do best: connecting with the world.

Key Services for Contact Centers

Outsourced accounting and financial control: We offer services such as monthly accounting compliance, financial statement preparation, accounting diagnostics, internal and external auditing, among others.
Tax Process and Transfer Pricing: We develop country-specific diagnostics, as well as transfer pricing studies and consulting services to optimize your company.
Regulatory Compliance: We ensure regulatory compliance through M&A, tax, and labor due diligence processes, implementation of internal controls, and specialized consulting in cybersecurity and technological risks.
Comprehensive Payroll Management: We provide comprehensive services for calculating and processing batch payroll, controlling social security contributions, and labor compliance.
Human Resources Administrative Processes: We streamline human resources administration and manage everything from disability recovery to benefits administration, quota management for the National Apprenticeship Service Program (SENA), electronic payroll auditing, and the design for the Occupational Health and Safety Program (SG-SST); among other services.